Implementation of a ready-made electronic queue system based on web-oriented, cross-platform applications for organizing the work of self-service ticketing kiosks, queue displays, virtual call queuing desks and operator’s workstations.
◾ Additional website of our Smartix e-queue system
◾ Architecture of the Soft-logic electronic queue system
◾ Overview of Soft-logic electronic queue interfaces
◾ Back office demonstration
Customization of the complete software product and development of software of various complexity and scale at request.
Our system supports Single Sign-On technology with Kerberos encryption (in some cases with NTLM authentication), which will be useful for large customers of large-scale electronic queuing system networks.
SSO-mechanism greatly simplifies the process of employees authorization by a single entry of authorization data in Active Directory for subsequent access to all applications. Authorization data is stored centrally and hidden from employees.
Our solution is equally suitable for creating and processing simple structured and complex unstructured queues with various types of services distributed according to the settings between different windows/operator’s workstations.
There is support of the management of information displays, if necessary, sound notifications (based on our service use Google Cloud Text-to-Speech synthesis system), integration with related systems, etc. It is possible to combine an electronic queue ticketing kiosk with payment or any other functionality.
Adaptive web application, available on any operating system (Windows, Linux, MacOS) and devices, including smartphones and tablets.
Allows administrative staff to add organizations, their branches and offices, connect ticketing kiosks, queue displays and operator’s workstations, manage their parameters and communications within the offices. Add staff, determine the features of their work, link them to the types of queues being processed (service types). Keep monitoring and statistics.
An adaptive web application, available on any operating system (Windows, Linux, MacOS) and devices, including smartphones and tablets. Using by employees to serve customers through the electronic queue system.
Allows the employee to choose workplace with reference to the types of queues (services) that the employee will serve, call, recall or redirect clients (virtual call queuing desk functionality), as well as go for lunch or a break (in case all clients are served at this workplace). For each completed application employee can leave a comment, there is also statistic of served customers and the current number of people in the queue online.
Analysis of free, occupied and inactive workplaces, then sending client to the employee who processed the least number of applications.
Any other algorithms are possible depending on the customer's requirements for the system, including the distribution of applications among employees taking into account KPI, total working time, time spent on processing of one application, etc.
Combination of ticketing kiosks with payment kiosks/ATM, ability to pay for any regular payments, issue bank products and deposit/withdraw funds in addition to receiving queue tickets.
Single integrated solution increases customer focus and significantly reduces costs for the organization. There is a good method to use ticketing kiosks and kiosks with combined functionality at single office to provide high customer flow management level.
The client uses ticketing kiosk to obtain information about the necessary service, specialist, office.
After making a choice, the data about client is transferred to the system and client is sent to the appropriate operator’s workplace, taking into account the algorithm established by the customer.
Ticketing kiosk’s interface can be platform for deploying an online appointment website.
In this case visitor can not only queue at kiosk’s spot, but also remotely book a visit through web or mobile application and then log in at the kiosk to confirm electronic appointment or receive a paper ticket.
Combining an electronic queue based on self-service devices and electronic displays with access control and management systems, voice notification systems, kiosk-based quality service assessment systems linked to an employee ID by scanning QR codes on coupon and other automation systems.
Creation of high-level systems with control and fixation from the moment of the first visitor interaction with electronic queue until the exit from the building.
Tracking the timing of services, automatic navigation and distribution of flows between less busy windows or departments based on smart technologies.