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Car service automation for Hyundai dealerships


Hyundai Motor CIS has chosen Smartix lockers for automation of vehicles passing for maintenance in a contactless way. For Russian dealerships custom models of devices with compact cells and a large widescreen display are produced. Smartix locker’s software automates the whole range of tasks for inserting and picking up of car keys, and accepting cashless payments for the service.

Case features

Hyundai customers are suggested to use a mobile application for car service registration. The car owner signs up for the service and arrives at the chosen car dealer location. After scanning the QR code from the application on the parcel locker, the client logs into the device, verifies the requested technical service (which was previously selected in the mobile application), confirms the service and leaves the keys in the opened cell.

After the completion of the service in the mobile application, the client receives a notification and the pin code of the order. According to the terms of the project, it is possible to pay for maintenance through the application or directly at the locker with a bank card. After confirmation of payment through the application or successful payment for the service provided through the locker, cell opens and the keys are returned to the owner. Contact with staff is excluded, and the process itself is as simple and convenient as possible for the client.

Implementation

Smartix supports various options for operations, for example, classic delivery of goods or C2C forwarding. The system is very flexible and allows to implement various scenarios using a combination of built-in algorithms for the courier and the client (deposit and withdrawal), as well as integration with external customer systems — access control systems, payment systems, etc.

In the case of Hyundai, in addition to using the basic scenario (client enters the keys into the cell, employee collects the keys, employee returns the keys, client collects the keys), Smartix implemented an external web service, on the basis of which the system makes a request to an external system to clarify the amount of payment for the service. Only after confirming the payment in the mobile application or successful payment at locker the door opens.

All lockers in dealerships are integrated into a single online network, which is managed through a web-based back office. Monitoring of payment transactions carried out through the devices is provided. The hardware components of the parcel locker are being monitored — operability of the locks, operability of the control module, availability of communication.

Kiosks

The solution was implemented in cooperation with Smartix hardware partner — TouchPlat . For project an exclusive locker model was designed according to the Hyundai requirements. It is possible to develop and manufacture any models of devices with different screen diagonal, size and set of cells, flexible design features.

Modifications of device operation scenarios are possible, which allow, for example, only receiving keys. And also of the lockers themselves — additional installation of payment devices, variability of hardware components.

Prospects for the use of lockers for the automotive business

The solution can be adapted for related business tasks:

1. Automation of sales in dealerships
Expansion of the lockers functionality from the process of handing over a car for service to a full-fledged storage of keys and documents for cars sold in locker’s cells in car dealerships (delivery for service and storage of keys can be implemented in one parcel locker, functionality will be deployed for all cells at once). In this case, employees will be able to independently take keys for a test drive with binding and tracking or for pre-sale preparation.

2. Automation of parking and storage vehicles
Large parking systems for corporate vehicles, when employees use cars or trucks within a city or region and after a shift hand over keys, location devices, fuel consumption devices, etc. to the parcel lockers. Integration with the accounting system, mobile application is also possible, and the employee will be able to quickly receive and return transport with tracking of usage.

3. Lockers for the cars import
Automation of large-scale parking areas for arriving vehicles, where storage and accounting of a huge amount of keys and documents is required. We offer the manufacture of custom lockers with 1000 small cells to solve the problems of the car import business.

The choice of a Smartix solution by one of the largest car dealers confirms the company's experience and competence in the implementation of non-standard scenarios in the field of automation of storage and delivery of items based on parcel lockers. Smartix specialists offer the development and delivery of various models of parcel lockers and modern locker’s software for automating dealerships. If the customer already owns a network of devices, the software can be easily adapted to any set of hardware components. We offer a free launch of a demo version of the solution on the customer's lockers, approval of the project and analysis of the primary technical task.

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