Queue management system from Soft‑logic

We are announcing that our electronic queuing system development will soon be completed. The software is an independent, fully functional product that takes into account all the requirements for modern systems. Acquisition will be available in near future.

Our e-queue system includes:

1. Ticket dispensers

Devices based on self-service kiosks, used by customers to receive tickets. Kiosks can be supplemented by feedback forms, service quality assessment modules, any information services (maps, reference information), etc.

2. Digital signage

Monitors, televisions or other digital devices to display queue priority information. Visual customisation (brand colors, background, logo, etc.) and functional customization (for example, the number of columns with displayed data about queue) is supported.

3. Back office

A responsive web application, available on any devices, including mobile. Allows administrative staff to add organizations, their branches and offices, connect Ticket dispensers, Digital signage and Operator workplaces, manage their parameters and communications within the offices. To add staff, to determine the features of their work, link to the types of processed queues (types of services). Keep monitoring and statistics.

4. Front office

A responsive web application, available on any devices, including mobile. Use by employees to service and work with clients via the Electronic queue. Allows an employee to choose a Workplace with link to the types of queues (services) that the employee will serve, call, re-call or redirect clients, and also go for lunch or a break (in case all customers at this Workplace are served). For each completed request, employee can leave a comment, system save statistics of served customers and the current number of people in the queue is presented online.

Our solution use a single server for connecting, managing and maintaining statistics on all hardware devices of all branches connected to the electronic queue system.

The script of the request sharing between all Operator workplaces within the same queue (for example, credits) is based on the principle “to the one who processed less”, which means that the new client is sent to the manager who served the smallest number of clients in a set unit of time, thus the load is distributed uniformly and fairly among all employees for each type of queue.

Each Workplace can be linked to one (delivery of goods) or several types of queues (delivery of goods, credits, general questions) at once, all parameters are configured in the back office and synchronized with the Ticket kiosks and Digital signage.

The solution is designed for existing customers and basically meets the actual needs of most companies for electronic queuing systems. If necessary, we are ready for additional improvements of the modules, device operation scenarios and requests distribution algorithms.

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